privacy policy

Privacy Policy

Effective Date: Sept 12, 2025

My Adventure Costa Rica (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit https://www.myadventurecostarica.com (the “Site”) and when you sign up for tours or otherwise interact with us. By using the Website or our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect information about you in several ways:

a. Information You Provide Voluntarily

  • Personal details: name, email address, phone number, billing address, etc., when you request quotes, sign up for tours, or contact us.

  • Travel preferences and details: e.g. tour preferences, group size, adventure preferences.

  • Payment information: credit card or other payment data (collected and processed by our payment processor). 

b. Information We Collect Automatically

  • Usage data: IP address, browser type, device type, pages visited, time spent, referring/exit pages.

  • Cookies and similar tracking technologies (see section 4 below).

c. Third-Party Sources

  • We may receive information from third parties, such as social media platforms or marketing providers, if you interact with us there.

2. How We Use Your Information

We use your information for purposes including:

  • To provide, maintain, and improve our services and website.

  • To process your bookings, inquiries, or custom tour requests.

  • To communicate with you, including sending confirmations, updates, promotional communications (if you opt in), and customer support.

  • To comply with legal obligations.

3. Sharing and Disclosure of Your Information

We may share your personal information in the following circumstances:

  • Service providers: Vendors or partners who help us with payments (WeTravel)

  • Legal obligations: If required to by law or by a government authority.

  • Protection of rights: To enforce our terms, protect our rights or the safety of others

We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and to improve your experience.

  • Necessary cookies: Essential for website functionality.

  • Statistics / Analytics cookies: Help us understand how users interact with the site, so we can improve.

  • Experience cookies: Help enhance performance of the website during your visit.

  • Marketing cookies: Used to deliver personalized content, ads, or offers.

You can manage your cookie preferences via the settings on the site. Refusing certain cookies may affect some functionality.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse or alteration. While no system can be completely secure, we endeavor to use industry-standard security practices.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

  • The right to access the information we hold about you.

  • The right to correct or update inaccurate or incomplete information.

  • The right to delete your data.

  • The right to object or restrict processing.

  • The right to request portability of your data.

  • If applicable, the right to withdraw consent for certain processing.

To exercise any of these rights, you may contact us using the information in section 9.

8. International Transfers

If you are located outside Costa Rica or the data is processed outside your country, your information may be transferred across international borders. We will ensure appropriate protections (contracts, security measures) are in place.

9. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, you may contact us at:

My Adventure Costa Rica
Email: info@myadventurecostarica.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site with the “Effective Date” at the top. We encourage you to review this policy periodically. Your continued use of the Site after changes constitute your acceptance of the revised policy.